Terms & Conditions

Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to Rowanthorn.

All prices on the website are in GBP (£)

SALE OF PRODUCTS
Upon placing your order, you will receive an order confirmation by email. This confirmation is not an acceptance of the order nor is it a confirmation of our offer to sell. An orders is deemed to be an offer by the customer to purchase items on our website and and is subject to acceptance by us. We may choose not to accept an order for any reason. Payment of any order is required before it is despatched. You must ensure that your personal details, including the address for delivery, are complete and accurate. If the address is wrongly input and the goods are consequently undeliverable and returned to us, you will be charged postage again for us to re-send your order.
We reserve the right to alter or withdraw products given on this website at any time.
We shall endeavour that all orders are met.

DELIVERY
We use Royal Mail First Class Post for all UK orders. Orders made by customers outside the UK are despatched normal post via Airmail. Please ensure the delivery address is complete and correct as we are unable to re-send an order not delivered if the address provided is incorrect or incomplete.

PRICE AND PAYMENT
Unless otherwise agreed between you and us, the price for the products shall be the price advertised upon your login on the website as published on the date of the order. Postage and packaging is added to your order at checkout. We reserve the right to change prices without notice.

RETURNS AND REFUND POLICY
In the event that any order is incorrect, the customer must notify us within 7 (seven) days after delivery. We abide by the Distance Selling Regulations (DSR). If we made a mistake or if the product is faulty or damaged, the product shall be returned to us at our cost (first class or first class recorded). Upon receipt, we will send a replacement at our own cost.  If you wish to return an item for any other reason (unwanted, not as you thought, changed your mind), please email us. In this circumstance, the customer agrees to pay for the postage to return the goods to us as per the DSR. This cost shall not be refunded. If a refund is due, the refund will be processed upon receipt of the returned item(s) to the cost of the goods returned. Items must be returned as ''re-sellable'', i.e. unopened, not damaged and with the correct quantities.

CANCELLATION POLICY
In the event that you are unhappy with your purchase, you may cancel your order within 7 (seven) days from the day the customer has received the goods. For the refund to be processed, you must first inform us in writing and return the goods to us as soon as possible. Postage will not be refunded. You can also cancel an order before the goods have been dispatched. You will be entitled to a full refund providing you contact us on time.

PRIVACY

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device. We shall never share or sell your details to anyone. Your details are used purely to process your orders, and to send out information and offers about Rowanthorn products. All information that you provide about yourself to us shall be used in accordance with our Privacy Policy.  

GOVERNING LAW AND JURISDICTION
The agreement between you and us shall be governed by the laws of England and Wales and you and we shall both submit to the exclusive jurisdiction of the courts of England and Wales.